Terms and Conditions

Last Updated: 10/03/2023

General Service Terms & Conditions

This document contains the terms of the agreement between the client and Ashlin Technology Services (also referred to as ATS).
If the client does not agree to these terms and conditions, Ashlin Technology Services reserves the right to refuse service.

Limited Liability

The client must accept risks associated with the repair or any IT service. Risks could damage the client’s property and could mean the loss or corruption of data. Our clients must accept that ATS is not liable for such damage or loss.

If there is unintentional damage to components, peripherals, the screen or any other equipment regarding a client’s computer, ATS will, whenever possible, replace the damaged component/equipment. In some circumstances, ATS will replace the component/equipment with a refurbished or second-hand part at a similar or higher value at the time.

While ATS will take all due care to ensure the client’s property and data remain intact, ATS strongly encourage that, if possible, a client should do a full backup of data and system before ATS provide any repair or service.

Suppose the client does not have any data backups and requires assistance backing up their data before ATS provide any services. In that case, the client must inform ATS before proceeding with any work.

Confidentiality and Privacy

The Privacy Policy outlines the confidentiality and privacy of the client’s information.

We reserve the right to update or amend these terms and conditions. We will inform our customers of any changes to these terms and conditions by posting the revised details on our website.

Payment

Our default payment terms is referred to as ‘Payment On Completion’, where by payment for all hardware and labour is due in full upon completion of the agreed services and that full payment is required prior to the release of the client’s property.

Businesses may request to have alternate payment terms applied to align with their business structures (7 days, 14 days etc) but the acceptance of these terms is at the discretion of Ashlin Technology Services and these alternate payment terms are not assumed to apply by default.

Payment arrangements for extenuating circumstances can also be requested by the customer upon discussion with ATS management, but is also not to be assumed by default.

Late fees of $10 per month may apply if the completed services that were agreed upon are not paid in full within 14 days of the invoice due date, late fees will automatically apply if customers do not contact us to make payment arrangements and discuss the situation with us.

Even if late fees are to occur, should payment is not made in full within 30 days (without contact able to be made) or 60 days (if contactable) of customer receiving their notification of job completion then any property left in our possession will be deemed as abandoned and repurposed to recoup costs associated with your original service/repair request.

If the works completed for an overdue unpaid invoice did not involve property left in our possession (eg onsite work / remote support or consultation work etc) we reserve the right to enlist the services of debt collection agencies to retrieve the unpaid invoice which may have an adverse effect on your credit rating, additional collection costs for these services may also apply.

Ashlin Technology Services also reserve the right to refuse future work being completed for any customers with previous payment issues and/or the right to request payment in full before beginning any future work.

Direct Debit

Payment Information Storage: We understand the importance of keeping your payment information secure, which is why we do not store any payment information. All payment information is stored by our trusted and secure third-party payment processor, Stripe. This means that we do not have access to your sensitive payment information and it is kept safe and secure by Stripe.

Direct Consent: We value the trust you place in us when it comes to handling your financial information. Therefore, we only enable Direct Debit with your direct consent. This means that we will never set up a Direct Debit on your account without your explicit permission.

Payment Processing: We use Direct Debit as a convenient way for you to make payments for our services. When you provide us with your Direct Debit details, we will submit your payment information to Stripe, who will process the payment on our behalf. Stripe is fully compliant with Payment Card Industry Data Security Standards (PCI DSS), ensuring that your payment information is always secure.

Payment Scheduling: By providing us with your Direct Debit details, you authorise us to schedule payments for our services on the agreed date. If there are any changes to the amount or date of the payment, we will notify you in advance of the change and provide you with an opportunity to cancel or amend the Direct Debit.

Cancellation: You may cancel your Direct Debit at any time by contacting us directly or by contacting your bank. If you cancel your Direct Debit before the agreed payment date, you will still be liable to pay for any services we have provided up to that point.

Dispute Resolution: If you have any issues or disputes regarding your Direct Debit payments, please contact us directly. We will work with you to resolve any issues as quickly as possible. If we are unable to resolve the issue, you may refer the matter to your bank, who will investigate the issue and provide you with a resolution.

Property

Any client’s property (hardware/software/peripherals or other associated item left in our possession as part of the job) that is not collected within:

  • 30 days of notification to collect (and services have not been paid for)
  • 3 months after date of notification to collect (and the services have been paid for)

will become the property of ATS.  At this time we reserve the right to dispose or use the machine and components or peripherals to recoup costs associated with your original service/repair request.

Warranty

Any computer components purchased by customers and installed on a client’s behalf are covered by the manufacturers or sellers warranty (if applicable).  The hardware in these types of jobs are not covered by a warranty with Ashlin Technology Services.

In most cases with a customers component failing under warranty and it is a repair job that we have previously undertaken, ATS will supply labour to reinstall the warranty replaced part for discounted rate.

We provide a 3 month warranty on our labour for general repairs and IT services if it is deemed to be a fault as a result of our work and not an additional hardware/software/configuration fault unrelated to the original works.

All refurbished machines purchased from ATS come with a 3 month hardware warranty unless otherwise stated at the time of purchase on your invoice.
By default any new devices purchased from ATS come with a 12 month hardware warranty unless otherwise stated at the time of purchase on your invoice.

For some purchases, additional warranties from the hardware manufacturers themselves may apply after the ATS warranty periods expire and ATS can assist in facilitating the warranty replacements of these devices with the manufacturers on your behalf however some labour charges for this kind of service may apply.

Any changes or modifications made by the client during the warranty period that results in errors or damage to the services provided by ATS will void the warranty.

Transportation

If necessary the client authorises Ashlin Technology Services staff and contractors to receive and transport your machine back to our office (and associated repair facilities) for repair as applicable with customers to be informed at the time if necessary for us to do so to complete your ticket.

Services and Pricing

ATS will always endeavour to maintain that service offerings and pricing on our website are up-to-date.  Pricing and services advertised elsewhere on the internet may be out-of-date.  The prices and services as stated on our website shall override any other advertised price.

Our Website, Copyright and Usage of Material

All content on this website is the property of and copyrighted by Ashlin Technology Services (ATS).  Any reproduction, modification, republication or distribution of the content of this website is strictly prohibited.

Any information provided on this website should not be taken as fact or 100% accurate.  ATS endeavour to provide useful and accurate information to our clients.  However we will not be held liable should the information be incorrect or out-of-date.

ATS also endeavour not to infringe any copyright of another other business or organisation.

For more information on our website usage terms see below (Website Terms)

Malware Removal

While we use the most modern and up to date malware detection and removal tools available and have a very advanced kit of software and tools at our disposable. It is very difficult to provide a warranty of this type of service as whilst a machine may leave our office clean of all malware, the client’s computer may later once again become infected either with the same malware or a new type of malware.

This could be based on a variety of factors such as customer has been targeted again, access to machine has been granted to others after our repair, another infected device./peripheral/storage medium at the customers location could still be infected and spread back to the cleaned machine (as well as a number of other factors).

Should this occur we reserve the right to the determination of whether the malware infection occurred after a successful malware removal service or our malware removal services was not 100% successful.  If we determine the error was on our part we will undertake a second malware removal service at no additional cost, if the malware was determined to be reinfected by other means additional costs may apply.

Additional Technical Service Terms & Conditions

Malware Removal

While we use the most modern and up to date malware detection and removal tools available and have a very advanced kit of software and tools at our disposable. It is very difficult to provide a warranty of this type of service as whilst a machine may leave our office clean of all malware, the client’s computer may later once again become infected either with the same malware or a new type of malware.

This could be based on a variety of factors such as customer has been targeted again, access to machine has been granted to others after our repair, another infected device./peripheral/storage medium at the customers location could still be infected and spread back to the cleaned machine (as well as a number of other factors).

Should this occur we reserve the right to the determination of whether the malware infection occurred after a successful malware removal service or our malware removal services was not 100% successful.  If we determine the error was on our part we will undertake a second malware removal service at no additional cost, if the malware was determined to be reinfected by other means additional costs may apply.

Data Backup

By default ATS will only backup your data if the service specifically requires this or the client requests this service.  In undertaking a backup we will endeavour to copy all files and data possible.  We will not be liable for failure to copy data that is located in an obscure location.  It is the responsibility of the Client to inform us should files and folders be located in an unusual location on the hard drive.

ATS generally only backup user files and folders (unless otherwise specifically requested).  The backup does not always include installation of 3rd party programs beyond the standard operating system and current list of ATS “default applications”.  Any addition programs will need to either be re-installed by the client or we can attempt to install your other programs, but it will be for an additional charge. Usually the settings (app data) for these programs are contained within the User data backup and can be restored upon successful re-installation of the 3rd party software.

Subject to change our default list of applications currently includes Java, Flash, Adobe Reader, Libre Office (if customer does not supply a valid MS Office product code for a currently support version; or one can not be extracted from their existing data), Chrome/Firefox or other mainstream supported web browser, CD Burner XP and VLC Media Player.

Customers need to be able to provide the installation media, serial numbers, licence keys or access accounts for any 3rd party programs they wish for us to re-install. Extraction of this information from your existing data is not always possible due to hardware failures, security policies, application/program restrictions and/or licencing guidelines.

Data Clones

Similar to that of Data Backup, ATS will if the service requires it or customer requests it; clone all your data from an old hard drive to a new one as applicable. In undertaking a clone we will endeavour to copy all files and data possible byte for byte.  In some circumstances due to hardware malfunctions/failures in the old hard drives a 100% like for like clone is not always possible (as some data may be corrupted or unreadable).

If this occurs, we will attempt to utilise the existing clone and manually transfer the remaining files, however ATS is not liable for any data that cannot be cloned or manually transferred due to hardware issues.

Some programs have mechanisms built into them that require software to be reinstalled/reactivated in the event of a hard drive replacement/clone. If this is the case, we will inform the customer of which programs require remediation and work with them to restore the programs to a functioning state – some additional labour charges may apply for this service.

Customers need to be able to provide the installation media, serial numbers, licence keys or access accounts for any 3rd party programs they wish for us to re-install. Extraction of this information from your existing data is not always possible due to hardware failures, security policies, application/program restrictions and/or licencing guidelines.

Data Restoration

In the event of access issues with customer data, we will endeavour to the best of our abilities to utilise best in breed data recovery software in-house to retrieve missing data (after consultation and approval to proceed from customer), however in the event we are unsuccessful in recovering data we can offer an express diagnosis referral voucher to our specialist data recovery center partner in Melbourne (valued at $165)

Any additional services provided by our recovery partner (Technetics) become an agreement between the customer and Technetics and their terms and conditions then apply to your drive and data after that.

Screen Replacements

ATS accept no liability for screen damage caused by a client after replacement and this is not covered under any warranty.   Any screen repair faults need to be reported within a maximum of seven days of service and if deemed to be a hardware fault with the repair, this will be repaired again at no charge.

 

We reserve the right to update or amend these terms and conditions. We will inform our customers of any changes to these terms and conditions by posting the revised details on our website.

Website Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use Licence

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Ashlin Technology Services’ web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Ashlin Technology Services’ web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ashlin Technology Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Ashlin Technology Services’ web site are provided “as is”. Ashlin Technology Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Ashlin Technology Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Ashlin Technology Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Ashlin Technology Services’s Internet site, even if Ashlin Technology Services or a Ashlin Technology Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Ashlin Technology Services’ web site could include technical, typographical, or photographic errors. Ashlin Technology Services does not warrant that any of the materials on its web site are accurate, complete, or current. Ashlin Technology Services may make changes to the materials contained on its web site at any time without notice. Ashlin Technology Services does not, however, make any commitment to update the materials.

6. Links

Ashlin Technology Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ashlin Technology Services of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Ashlin Technology Services may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Ashlin Technology Services’ web site shall be governed by the laws of the State of Victoria without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

 

We reserve the right to update or amend these terms and conditions. We will inform our customers of any changes to these terms and conditions by posting the revised details on our website.

Privacy Policy

Introduction

At Ashlin Technology Services, we understand that your privacy is of utmost importance. This Privacy Policy has been designed to provide information about how we collect, use, communicate and disclose personal information. We are committed to protecting your personal information and ensuring its confidentiality.

Personal Information Collection

We collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

Personal Information Use

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

Personal Information Disclosure

We will only disclose personal information to third parties with the knowledge or consent of the individual concerned, except as required by law.

Data Retention

We will only retain personal information as long as necessary for the fulfillment of those purposes identified by us, unless a longer retention period is required by law.

Data Accuracy

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

Data Security

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

Information Access

We will make readily available to customers information about our policies and practices relating to the management of personal information.

Business Conduct

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Amendments to this Policy

We reserve the right to update or amend this Privacy Policy at any time. We will notify you of any changes to this Policy by posting the revised policy on our website.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or practices, please contact us.

This Privacy Policy was last updated on 10/03/2023.

Direct Debit Policy

Introduction

At Ashlin Technology Services, we offer direct debit payment options for our customers. We take the security of our customers’ payment information seriously and have implemented policies to ensure that this information is kept secure.

Payment Information Storage

We do not store payment information on our servers. All payment information is securely stored with a third-party payment processor called Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. Stripe uses industry-standard encryption to protect sensitive information.

Direct Debit Consent

We only enable direct debit payments with the express consent of our customers. Customers who choose to pay by direct debit must provide their card details and authorise Ashlin Technology Services to automatically charge their card for payment.

Direct Debit Setup and Changes

Customers can set up direct debit payments by contacting our customer service team. Any changes to the payment details, including cancellations, must also be made through our customer service team.

Payment Scheduling

Direct debit payments will be scheduled on a date agreed upon between Ashlin Technology Services and the customer. Customers will be notified of the payment amount and date at least 7 days in advance of the payment due date.

Payment Disputes and Refunds

Customers have the right to dispute any payment made by direct debit within 30 days of the payment date. We will investigate any payment dispute and provide a resolution as quickly as possible. If a payment was made in error, we will issue a refund within 5 business days of the dispute resolution.

Direct Debit Cancellation

Customers can cancel their direct debit payment option at any time by contacting our customer service team. Customers who cancel their direct debit payment option will need to provide an alternative payment method.

Amendments to this Policy

We reserve the right to update or amend this Direct Debit Policy at any time. We will notify our customers of any changes to this Policy by posting the revised policy on our website.

Contact Us

If you have any questions or concerns regarding our Direct Debit Policy or practices, please contact us here.

This Direct Debit Policy was last updated on 10/03/2023.